So the machine is great. But the service I received while requesting help with my broken machine was better. There was no frustration or annoyance in the process. The replacement machine came quickly and without issue.
The coffee maker is excellent but they don’t last more than 6 months. Your warranty is great and we thank you for that. We are not big users 2 maybe 3 cups per day 5 days /week. They just quit working and they send us a new one. If I were you I think I would start with production quality control. When working the maker is great.
This coffee maker was a replacement for one I bought a couple months ago that was defective. I see that the same issue will occur down the road on this one as well. What happens is when you close the lid with the k cup it doesn't close all the way so water leaks out into the cup when the coffee is being brewed. We place the k cup and then press it down so when we close the lid it closes tight.