Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
1
Crap
on February 13, 2022
Posted by: Cindy Wendy
I have had keurig coffee makes for 15 years. I bought the sage green one about a month and a half ago. It stopped working in 3 weeks and then got s replacement and it just died in almost 2-3 weeks. They both had the same problem and defect. It always thought it had no water and it gets to the point where you can’t brew anything anymore because it doesn’t detect that the canister is full of water. I am extremely disappointed. I may have to find a completely different brand coffee maker. These are too expensive to stop working every 3 weeks and I can’t live without my coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 18, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Bought this recently after my original one (15 yrs old) needed to be replaced and just love my new one. Love the added 12oz selection and no need to power on just go for it and brew.
Received this promptly. Thank you for your swift response to my problem. I have bought four already, one for myself and three for my daughters over the years.
Can’t compare to my older Keurigs. This machine is very slow. It’s been replaced under warranty twice on the last year. I don’t recommend this model brewer but love my older ones.
I’ve had a Keirig for years but my most recent one which was only a few months old. I contacted the company and after several troubleshooting attempts, they agreed it had a serious issue. I was very pleased when they offered to replace it! Thank you, Keurig. I am now enjoying our favorite flavors. Thank you!!!