Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Amysjava57
Verified Purchase:Yes
This is my 3rd Keurig coffee machine. Plus I bought my Dad one with built in water reservoir. My first was a mini, from approx. 10 years ago. I had a bright yellow color, and loved it so much. Last year it died on me, I wore it out- 10 years!!!. Got a new mini plus in pure white, Christmas of 2019, but just started using it in Feb 2021. Such a short cord!! Oh my. Made a little motor noise whlie heating the water about 30-50 seconds. Worked great, but I needed a longer cord.
Found this K-Supreme, and couldn't resist it.
Love,Love,Love it. Completely silent, and so fast!! Coffee comes out in less than 10 seconds! Interchangeable location of cute water reservoir with handle. Nice length cord. Just perfect for my small kitchen & me. Thank you so much Keurig Company!!
PS. I took the mini plus to work!
Found this K-Supreme, and couldn't resist it.
Love,Love,Love it. Completely silent, and so fast!! Coffee comes out in less than 10 seconds! Interchangeable location of cute water reservoir with handle. Nice length cord. Just perfect for my small kitchen & me. Thank you so much Keurig Company!!
PS. I took the mini plus to work!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Very Disappointed
on April 2, 2021
Posted by: MJ1268
I bought the Supreme 4 months ago. I love how slim it is and cup size options. It doesn't seem to pour the correct amount of coffee. But I do love the coffee. Now I can't get the Descale light to turn off. I have descaled twice with Keurig descale, and used the vinegar method. I tried pressing the 8oz and 10oz buttons at the same time and the light is still blinking. I have owned many Keurigs and never had these problems.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 6, 2021
Thanks for your review. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use!
Written by a customer while visiting keurig.com
Customer Rating
1
Feels like it’s about to break and coffee not very
on April 4, 2021
Posted by: Troy Be
Verified Purchase:Yes
Pretty flimsy feels like it’s about to break every time I close the lid. Coffee is not very hot. Switched from Starbucks Verissmo because they stopped making pods. Thought Keurig would be good replacement but not.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2021
We appreciate your feedback, Troy. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Quit working
on April 5, 2021
Posted by: Paperbackwriter
Quit working after just two weeksl ---whar a piece of crap1
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2021
That's not what we would hope to hear. Our Customer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
On 3rd in 4 mos. they keep dying
on April 5, 2021
Posted by: Crash420
1st one lasted a month before it would no longer power on. They replaced it. The 2nd one lasted 2 months. The replacement is being sent out today. I will say their service dept is excellent, but it’s sad i’m getting to know them so well. They did put it on record that if this one blows i would like a different model in replacement.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed - have not had a cup yet
on April 5, 2021
Posted by: bliss
I am extremely disappointed to have to buy new filter holder --- why did you not put that on the outside of the box. Like " batteries not included" The pods are not environmentally .friendly so we when our Keuig died, we have many now apparently unusable filters. We do like the smaller footprint. Another trip to the masked store is a hassle and we do not even know if they have any. Please get the packaging right.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 6, 2021
Thanks for your feedback. We'll pass your suggestion along to the appropriate teams for review.
Written by a customer while visiting keurig.com
Customer Rating
1
Bad Product 2 of them Died After 3 months of use
on April 17, 2021
Posted by: Davy
I bought 2 k Supremes in November of 2020 for Christmas gifts After 2 months of use the first wont power up. Then the second one quit one month after.
Keurig did replace both machines, But I wouldn't recommend buy this one. I should have bought the Classics Version. It was my first Keurig and Its still making good coffee at work in my office and its 6 years old.
Keurig did replace both machines, But I wouldn't recommend buy this one. I should have bought the Classics Version. It was my first Keurig and Its still making good coffee at work in my office and its 6 years old.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2021
This is not the experience we would like you to have with your coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com
Customer Rating
1
Shuts down
on April 23, 2021
Posted by: Tylo
I bought two of these and one completely shut down within weeks of having it so I started using the second one and that one shut down again and stopped working the same way the first one did about 3 months after getting both of the coffee makers. I had a Keurig that lasted me years but these new ones just don't work. I have loved this brand but am sad to say I will no longer be buying it since it has become a waste if money.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , April 26, 2021
Thank you for your review.
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. If you are willing to give us another chance our Customer Care team would love to assist. The number is 866-901-2739 and we are here to help!
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. If you are willing to give us another chance our Customer Care team would love to assist. The number is 866-901-2739 and we are here to help!
Written by a customer while visiting keurig.com