When I contacted Keurig about my coffee pot, they took the information required which was actually a simple task on my part. They started the process for a replacement.
Replacement Keurig is doing the same thing as the one it replaced. It rips the top of the pod between the 3 holes and grinds come out into the coffee cup.
The Keurig K-Cup Supreme was picked by us because it takes up minimal counter space in our small apartment. We found it makes excellent coffee - as good or better than the coffee Filter container we previously used. It also has the advantage that we have tried (and liked) various other coffee treats (such as French Vanilla, Espresso, etc.) that would be hard to do easily if you had to to buy multiple 1lb ground coffee cans. The first machine we had ran into a problem - it just stopped brewing and it probably was a software problem. We had no trouble getting a warranty replacement and new machine works perfectly. We highly recommend this appliance only sorry we didn't think of buying it sooner.
I am very pleased with the replacement of my machine. The warranty process was simple and fast. You realize when you don't have a Kuerig how much you miss one. I had to default to our old school coffee maker and it is too much like work. I just wish our first unit would not have a stopped working as it was not even a year old and we take extremely good care of it. We love Keurig and will always continue to use your product.
I really like this model - simpler and less that can go wrong. I suggest taking care of it according to the company cleaning recommendation and using Keurig chemicals so it will last longer.
I love my single serve coffee maker. Its slim design is perfect and fits anywhere. I was extremely pleased with the warranty service. After calling and submitting proof of purchase, I had a new machine 4 days later. I appreciate this service because I do love this coffee maker. It has been perfect