I received my K Supreme Coffee Maker as a Christmas gift in 2021. After 2 weeks it died. Customer Service was great and they sent me a new one right away and received in 7 days. My second one is also giving me trouble and I am expecting it to go any day now. I don’t care for the coffee maker and if this one dies I will ask for my friends to get a refund. I am disappointed in Keurig as I had my last Keurig (not a K Supreme) for about 7 years before it died. Disappointed in this product.
I am so impressed with Keurig's customer service. I had a problem with my machine and they replaced it and had it sent to our house. It is wonderful to have a company that stands behind their warranty and product. The machine makes the best coffee, with the least amount of time and effort. I love it!