Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: DescalePro
Verified Purchase:Yes
I had a K supreme that lost power internally. Followed phone rep instructions to take picture of serial number & brewer as I did not keep original purchase receipt. Weeks went by & no replacement. Resent several times, plus asked what was issue for no maker being sent. Never got a response. Had to go & buy new. Keep receipt this time. Nearing the end of following the descale process, the new maker also lost power! This time after calling in & sending receipt, a new brewer came in mail. Looks like the issue is caused by following the descale procedure.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Non Alma
Verified Purchase:Yes
Enjoyed the first Keurig till the descale light came on. Have been maintaining product as recommended and only using filtered water.
Followed descale procedure and light wouldn’t go off. Contacted Keurig and went thru descale procedure again with same result. Would be 5 stars except for this.
Followed descale procedure and light wouldn’t go off. Contacted Keurig and went thru descale procedure again with same result. Would be 5 stars except for this.
Keurig sent me, at no cost, a replacement.
I love the product and Keurig’s friendly service. I’m hoping this one responds to descaling process when the time comes.
I love the product and Keurig’s friendly service. I’m hoping this one responds to descaling process when the time comes.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LittleLinda
Verified Purchase:Yes
I had a problem with my previous K-Supreme Coffee Maker and called Customer Service. The rep was extremely helpful with suggestions to get the unit working again, however she determined a replacement was needed and at NO charge to me. Within a few days, my new K-Supreme Coffee Maker arrived. Everything was so seamless!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mello
Verified Purchase:Yes
Sent from company. Previous keurig malfunction last month after 90 days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nnn917
Verified Purchase:Yes
My Keurig totally stopped working. Customer service rep. Was awesome and got me replacement right away! Thank you! You are a top notch company and have top notch employees!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Drucamp
Verified Purchase:Yes
Keurig replaced my Keurig b/c of a malfunction. Missed using it but received my replacement free of charge
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JR46
Verified Purchase:Yes
a replacement for same model that malfunctioned. This machine is working as it should. I have been a Keurig coffee maker user for over 10 years going back to the B60 and I'll continue to use them as long as I can get the K-cups
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: BHinTX
Verified Purchase:Yes
We had enjoyed our K-Supreme for quite a while, until it overheated while descaling. Called support and they walked me through various steps. But when it still wouldn't start, they sent a replacement, and were nice about it. Love it when a company stands behind its products!
I would recommend this to a friend!
Written by a customer while visiting keurig.com