Original unit went and I contacted customer service. They were great. So courteous and understanding. New unit arrived in less than a week. Top notch service.
On my not so old Keurig, the descale light would not turn off. I tried everything noted in the manual. Then called Keurig and was walked through the same procedure I had previously tried. Within minutes of it not working, I was told that a new Keurig will be sent to me, and so it was.
I bought Keurig K-Supreme Single Serve Coffee Maker on January 19 and had a problem with the unit and I called Keurig Customer Service and they send me a new unit right away without hassle. What a great Customer Service it is!!!
My coffee pot just stopped working and I called Keurig I explained the problem. I texted a copy of my receipt and in 5 days I received a new coffee pot. The service from Keurig was excellent.