I like the features of this model - the pitcher, short heat up time, slim profile. Only reason not to give 5 stars is that I had to have it replaced, under warranty, twice. Once the brewer just quit turning on and the other time it leaked profusely when the pitcher was seated on the stand. Both times the replacement process was quick and easy. I would buy this model again!
I brought my machine, with COVID I didn't rush to take it out of the box. With not working everyday I didn't want it being used by someone while I wasn't there. After time , months go by and back at work full I took it out of the box and a light came on that's it. It didn't t work , I was so disappointed. Like this is my first experience and about my 10th purchase. I've given them as gifts, gave away because of purchasing a new one. So I've had great experiences, this was my first bad one. Hurt and mad, I called Keyring and shared and they sent a replacement. Still in the box, I received it today. Will inbox her or him soon. As soon as I figure it out as to where its going to sit. Keurig makes great tasty coffee, great purchase for those that is on the fence about....I purchased red, my replacement is farm house white...
I bought a brewer November 2021. The light came on to D scale. I went through the process and the light would not go off. I called Keurig and spoke to a representative. He gave me some troubleshooting ideas which didn’t work, so they sent me a brand new brewer. It arrived in about three days. The best customer service!
I bought this about 3 weeks ago and I am very happy with this Keurig except for the insane part of Descaling. Just let the consumer clean as directed instead of trying to mandate by ordering " do this or do that at our command"
My Keurig stopped working just after my warranty ended. Customer service rep offered me a replacement and it arrived quickly. This makes me want to stay a customer forever.
We bought this about 6 months ago so I didn't have in trouble with the machine. May call to company, they tried to troubleshoot. Wound up sending me new product. awesome customer service!
This was a gift. We already had an older Keurig that we were very happy with, but this one is so much better. It starts to brew almost immediately and is so much slimmer than the older model. We love it!!!