We had a problem with the descaling in our machine we bought their fluid and that still did not Di scale our machine. We contacted customer service they did a wonderful job replaced our machine. Wonderful product. Wonderful customer service team. A+ +++ service
I bought my Keurig three months ago and had an issue with it malfunctioning. I called up Keurig Customer Service. After going through the problem with me, and attempting to trouble-shoot it, they promptly sent me a new one. It arrived sooner than expected. Our family is now enjoying great coffee with our new K-Supreme Single Serve Maker!
This is a warranty replacement for the machine and I was so disappointed that my first machine malfunctioned after only 4 months but customer service with Keurig is stellar so I was sent a new machine within a week of my complaint. I love my Keurig.
This is my third replacement. I hope they work out the bugs soon. Very disappointed in this style!! If I could give it negative five stars would not be enough!!
I was shocked when my latest K Supreme coffee maker stopped working; I had just purchased 5 months previously. Troubleshooting representative was condescending and repeated all actions I described to him that I had already performed. However, I guess I'm happy about receiving a new coffee maker. The multi-stream technology is great!