I have had a multitude of coffee makers in the past. Keurig is the most cost effective and worthwhile. This product is fantastic and the customer service representative on the phone was remarkable. I had a problem with my original purchase and she walked me through the ways to reconcile it. When it did not work as well as I had hoped, they sent me another one and it arrived in ideal condition. I will continue to use this product and stick with this company as a result. Thank you!
I really like this new model. It is easier to refill, etc. I got the unit for Christmas and when I descaled it for the second time, the unit just stopped working. I called customer support, did a few obvious steps (try a different outlet, etc) and they sent me a brand new model!!
Was a fairly easy process troubleshooting the problem on my first one and getting a warranty replacement. This machine works perfectly and the water reservoir is much easier to handle.
My unit was only 3 months old when it wouldn't reset. Called no problem after a short test with the representative. Had my replacement unit being shipped.I wish all companies would flow through the same way.