Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: RuthanneS
Verified Purchase:Yes
I really like this new model. It is easier to refill, etc. I got the unit for Christmas and when I descaled it for the second time, the unit just stopped working. I called customer support, did a few obvious steps (try a different outlet, etc) and they sent me a brand new model!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: EJK30
Verified Purchase:Yes
I have had a multitude of coffee makers in the past. Keurig is the most cost effective and worthwhile. This product is fantastic and the customer service representative on the phone was remarkable. I had a problem with my original purchase and she walked me through the ways to reconcile it. When it did not work as well as I had hoped, they sent me another one and it arrived in ideal condition. I will continue to use this product and stick with this company as a result. Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: l8dyj
Verified Purchase:Yes
my keurig quit just at of the blue, but was replace without a receipt or anything. thank you again. love my keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
makes good coffee
on March 14, 2022
Posted by: sb27
bought about 6 months ago, when descale light came on used keurig descale product after 6 resovoir refills light would not go off. after 2 calls to tech.support was not fixed they have had proplems with light. but they sent me complete new unit at no cost . so was pleased with custemer service
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 15, 2022
We're delighted to hear that we were able to help. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Sexyalexy
Verified Purchase:Yes
We enjoy our mornings because of the K-Supreme start.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Worked great for 2 months
on March 14, 2022
Posted by: ck675h
Then the descale light started blinking. I used keurig's descaling product following their directions. There isn't instructions on how to reset the machine. Searched the site, found out how to re-set but machine fails to re-set. Tried descaling a second time (cleaner isn't cheap) and machine still won't reset. Their descaling solution fails to indicate how to reset the machine so plan to search their site. I filter my water before pouring into machine to remove impurities and would think I'd get more the two months use (1-2 cups a day). Tried calling for the past three days but every five minutes a recording states wait time of five minutes. After twenty I gave up. Site has a instant chat feature but has not worked in the past three days. Please read reviews before deciding on making a purchase. I'd advice checking other sites (like Consumer Reports). I had hoped to give a review providing I could talk to someone at Keurig but looks like they don't want the customer to.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , March 16, 2022
Thank you for your review. This is not the experience we hoped you would have. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Gok 1
Verified Purchase:Yes
Its fast very easy to operate and the coffee tastes very good
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Papa cone
Verified Purchase:Yes
After 6 months it broke down but replaced for free no
I would recommend this to a friend!
Written by a customer while visiting keurig.com