I have had issues with my Keurig while still under warranty and they have been replaced. This is my 3rd replacement. Sometimes things break down , but they have replaced everyone. i really like the coffee maker.
I had a Keurig K-Supreme but unfortunately it stopped working. I used it every day and loved it. I've been using Keurigs for years. I was expecting to get information about where to take it to get it fixed but to my surprise, it was replaced by a new one. Keurig definitely takes care of their customers and I'm thrilled with my new coffee maker. Thank you Keurig.
I called about my descale light not turning off after following doing following the directions provided. The replacement coffee maker works better than my original one ever did.
This is my second Supreme as it was replaced because the first one would not reach the advertised 192° temperature. Turns out the replacement does not either. Highest temperature I can get is 166°. It’s ok but my old model did have the high temperature.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 25, 2022
The K-Supreme coffee maker has a preset brew temperature to optimize taste. A beverage of 6, 8, 10, or 12 oz will dispense at 170F (average) in cup. The Over Ice feature will brew 6oz at a lower temperature optimized for iced beverages.