I got a replacement with the warranty because ours stopped working. but they have great customer service and they got another shipped right out pretty quickly
My unit was only 3 months old when it wouldn't reset. Called no problem after a short test with the representative. Had my replacement unit being shipped.I wish all companies would flow through the same way.
Was a fairly easy process troubleshooting the problem on my first one and getting a warranty replacement. This machine works perfectly and the water reservoir is much easier to handle.