I want to commend Keurig for the wat they stand by their product through its' warranty.
Our K-Supreme Single Serve Make was having issues with the descaling process. The descaling light would not go off after properly performing a descaling function. I called Keuring and received a new replacement within 4 days. I forgot to mention that the problem machine was a year old.
The replacement machine sounded like a volcano right from the start when brewing coffee and never dripped out more than 3 ounces of liquid regardless of the brew size requested. I called Keurig and received a new replacement again within 4 days. All is well.
Bought this model 9 months ago so it was still under warranty. It suddenly stopped working. Tried all the recommended fixes with no luck. Called customer service and they were polite and helpful and shipped us out a new replacement coffee maker quickly. It arrived in good shape and was up and running the next morning. Nice to know they stand by their products and warranty.