Had my Keurig for less than a year when I had problems during descaling. I called customer service and sent them receipt that day. Immediately got a response and my new Keurig was in the mail to me the same day. I received it within 3 days. Best ever customer service .
My first machine stopped working and I got a free replacement for the first machine that quit working. The replacement does not work either. ( is this a returned machine that was not repaired and set to me as a replacement?
I am the only coffee drinker in my house so this makes more sense. It was a gift and I had to get a warranty replacement. That is the reason for the 4 stars. My Coffee Bar