returned first machine because it had a problem in the cleaning cycle.After the cleaning the de-scale light would not turn off and it never makes a hot cup of coffee.Well they sent me a new one without hassle,but i have the same problem.After I put some half+half in my cup I have to put in the microwave for 10 to 15 seconds or it's not hot enough to drink..
They were so accommodating with my problem. They did not give me a hard time considering that I could not provide a receipt of purchase. Fast delivery too. Keep it u;;