I would like to send kudos to Keurig's customer care department. I had a service issue with a coffee maker slightly out of warranty & they still agreed to send me a replacement unit. I have three of their products in my home & I will continue to be a loyal consumer. Great product backed by strong commitment to the Brand.
When my original purchase failed completely, I didn't realize that the main feature I bought it for never had worked! It never produced the 5 holes on the k cup top to release more flavor. I'm So enjoying this feature, as that was the reason for my original upgrade purchase decision. The farmhouse white is a nice update to my former white model. Thank You, Keurig! Also - Absolutely Best Customer Service.
My Kurig broke in less than a year but they stood behind it 100%. They are a pleasure to deal with. I had a nespresso before my Kurig, The Kurig is SOOO much better.
Keurig stays true to their word. Our keurig coffee maker quit working after 15 months. The keurig customer service department after I explained everything said and did replace the unit and covered all costs even though the warranty was only for 12 months. The new unit came in a reasonable time. I recommend if your out buying a coffee maker go with the Keurig Brand. They stand behind their product and their Customer Service Department is top notch
Thanks for quick return policy. Have problem, phoncon Kerrigan & HSN WAS the mis- Sent broke down Kerrigan went to HSN. Yhey agreed to mail it to Kerrigan.(received the Old Kerrigan today) ??? Already received REPLACEMENT KEURIG last week. Now have both pots, need mailer sticker to mail old pot back to you. THANK YOU MUCH