I was having trouble with the descaling light. I with through the steps about 5 times but the light remind blinking. I call the company again. This time after I explained all the steps that I had completed. The representative file the replacement order and in 2 days the new one was at my door.
First unit lasted 9 months, THANKFULLY the one-yea
on April 13, 2022
Posted by: DaveAndDawn
Verified Purchase:Yes
The First unit lasted 9 months, THANKFULLY the one-year warranty was still in effect. Ironically, it stopped turning on after the first descaling maintenance cycle. Hope this 2nd warranty replacement unit lasts longer.
Had our first coffee maker for less than a year and all of the sudden it stopped powering on. Called to see what Keurig could do. The lady we spoke to didn’t waste any time. She diagnosed our faulty unit, requested the serial number and sent a replacement unit right away. This was also when w didn’t keep our receipt. New unit showed up in a week or so. Very pleased with the process.
We purchased this coffee maker on the recommendation of a friend. We have recommended this product to other friends. It's so nice to not have to wait for the coffee maker to warm up the water. Plus the ease of removing the water container
I bought this model keurig in Oct. 2021 but after only a few months was only giving a shot of coffee and making loud noise so with warranty was sent a replacement which did not work at all so called again and they sent another one right away which is working great! Have had other keurig which have always worked great! Customer service was great and hoping this one keeps working!!