Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
1
brewer dead already
on April 15, 2022
Posted by: ms wilkins
i bought my k-supreme last august - loved it until it quit on me this morning. i have been in the queue for a live chat with customer service since this morning (#2 for the last 90 minutes). i would be very hesitant to buy another one - too much money for such limited use.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 18, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Talosin
Verified Purchase:Yes
My device issue was handled very satisfactory and the rep was very polite and understanding. She "walked" me through steps to identify if the issue be fixed - could not & said that a replacement would be sent without needing to send them the "dead" unit.
Keurig is one of the few companies that “really” do stand behind their warranty.
Keurig is one of the few companies that “really” do stand behind their warranty.
Written by a customer while visiting keurig.com
Posted by: JKJones
Verified Purchase:Yes
Keurig has been awesome about replacing this coffee maker. I am on my third unit now...we do not know why the first two have just stopped working, but so far so good on the 3rd one!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MD03
Verified Purchase:Yes
In Sept. 2021 we purchased a new K-Supreme Keurig, which replaced our first Keurig after 7 years of usage. The handle that lifts to access the k-cup area broke at the pivot point. We contacted Keurig and within approximately 15 minutes our matter was resolved and Keurig was sending us a new machine. It was one of the quickest and easiest customer service experiences we've ever had. Although it seems that the plastics used in the newer Keurig machines are not as substantial compared to the older models, we commend Keurig for standing behind their product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Broke after 3 weeks
on April 15, 2022
Posted by: Diane Z
Could only make 6 Oz cups and starting making noise when brewing
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 18, 2022
That certainly doesn't sound correct. Could you please call us at 866-901-2739? Our Consumer Care team will troubleshoot this for you.
Written by a customer while visiting keurig.com
Posted by: CreoleCook
Verified Purchase:Yes
I received my coffee maker, and the K-Cup was missing. I called the office, and they were great! I received my replacement in no time. Wonderful customer service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mondo
Verified Purchase:Yes
Replacement from one that broke. Kerrigan stands behind their stuff!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ayleen
Verified Purchase:Yes
We bought our K-Supreme in January and kept getting a add water message even when it was full of water. We got a replacement for it and the replacement is doing the same.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com