I have never dealt with a better company that backs it products. The customer service people were incredibly respectful and so will to make my claim go as swiftly as possible. They walked me through every step and did not hang up until I was 100% satisfied! I will never use any other coffee maker again but Keurig!
At 3 months, my descale light stayed on. Customer service was terrific. They did some troubleshooting (that didn’t work) and replaced my entire machine!
K Supreme was a replacement for my K Supreme Plus smart machine. It is just average. Wish I would have spent the extra money for a new Supreme Plus that I loved. Live and learn
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , May 17, 2022
Hello and thank you for your review. We're sorry to hear you're disappointed with your K-Supreme coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Had problem with descale function. Descale light would not turn off at end of cycle. After ten minutes of trouble shooting by service teck problem could not be resolved and I was offered a replacement.