I originally bought this unit in 2020 to replace an older model Keurig that wasn't putting out much water anymore. It lasted for about 2 months until it completely stopped working, luckily in this instance I bought it direct from Keurig, so they replaced it. The replacement worked for a little over a year and now it won't brew coffee anymore. I've faithfully descaled and cleaned the needles and components every couple of months. While it powers on, it fails to recognize the open/close which lights up the brewing buttons. My first Mr. Coffee lasted for 15 years and was still working when I retired it. I've had 6 Keurigs in 15 years and all of them have failed. I think I'm done with the Keurig brand.
We had a keurig coffee maker that wasn’t work right even after my husband did the descale. The company took our info along with the pics we had to submit & kindly sent us replacement. I will continue to use their product for sure cause of this.
The descaling process of the K-Supreme is really really flawed. This is our third Keurig and had I known about the problems with this brewer beforehand I would not have bought it. I have NEVER had problems descaling my other two. The K-Supreme though, geesh. It is not easy, directions are NOT clear at all. I descaled it successfully once;, the second time it refused to work afterwards. Googling it told me the fuse was blown. So I am grateful you replaced my unit but now I am terrified the same thing will happen when this new one needs descaling. Warrant replacement is rated excellent but if I had to rate the brewer itself, I would only give it 1 star. As for the stars below, not sure if you mean the warranty or the brewer itself.