I purchased a Keurig in November. Unfortunately it stopped working in April. I have to say, the customer service exceeded my expectations. I called and immediately spoke with a live person. He gave me all the information I needed along with an email. Within 3 days I had a new coffee maker.
This is the 4th K-Supreme coffee maker I have had. Currently my present coffee maker has worked for the first week I've had it. However, the previous 3 had defects and quit working well before the 1 year warranty. In fact, the previous K-Supreme was a replacement from Keurig and although looked brand new in the box, when turned on, it worked for approxmiately 5 seconds before turning itself off and this was frustrating.
I received a keurig coffee maker for a gift in 12/21 Absolutely loved it until it had a internal malfunction with the descale light that wouldn't shut off. Called customer service & walked me through a few steps & nothing worked. So they stood behind their product & sent me another one & I'm very happy with their product & Happy to know I'm able to have my keurig coffee ☕️ Thanks Keurig