The one that I bought 10/21 quit working, I’m on the 2nd one. The new one does not close completely just like the other one (silver metal rind, does not come down all the way) hope I have better luck this time. Customer service young lady was amazing Thank You
This is my 3rd Warranty Replacement. With the first machine when I closed the lid ALL of the brew lights (Strong, Over Ice, and cup sizes) flashed and stayed flashing to select the brew. A couple weeks later when the lid was closed the Strong and Over Ice flashed once but did not stay lit. They only lit up when pressed, but only when pressed. I contacted Keurig and they sent me a replacement machine. The 2nd replacement machine had the same thing, no flashing Strong or Over Ice lights. With this 2nd replacement I asked Keurig if this was a known issue with the Strong and Over Ice lights not flashing. They said this was the first they'd heard about his happening. This 3rd replacement, the same. If I wouldn't have noticed the Strong and Over Ice lights flashing on my 1st machine I probably wouldn't have thought much about it. But, because they worked (lit/flashed) for a couple weeks I figured they should each time you brewed a cup of coffee. After 3 machines I guess this is not true. It brews a good strong cup of coffee so I'm not going to follow up with Keurig on this 3rd machine. If it is a "glitch" I wished they would note it in the manual that these 2 lights won't stay flashing, but will light up when pressed to brew a cup of coffee.
In the process of desalination, I got to a point where I was supposed to fill the reservoir with fresh water and brew til it said to add water. It never said to add water and the pot turned off and never started again. In talking to my son he suggested I call Keurig (I was just going to buy a new pot), but did call and have received from the company a replacement pot! I'd say excellent customer service and really surprised and grateful...didn't have to jump through any hoops. Would recommend to all!
I bought this for my husband that has had a stroke & has limited ability & this is made so he can make his own coffee & gives him freedom/independence.
When we could not get the descale light to go off after several descaling attempts, I called the company to ask what I should do. They replaced the coffee maker!