This unit is pretty decent. Past models were more reliable in several ways, but this does perform very well. The warranty replacement was fast and easy.
I bought this keurig roughly 6 months ago. at around 6 months is when i noticed the keurig started malfunctioning. I would use the 12oz Strong setting and it started only pouring out 2oz at most. thank God I saved my other keurig Duo so I was able to use that until my replacement came in. Only when I started using my Duo again did I notice that the k Supreme had been a defected one since day 1 as i remember the 12oz wasn't the same on both. the Supreme was actually giving me about 8oz since day1. Anyhow I was granted the replacement and this does work better and gives the full 12oz. I'm not very fond of it as I thought I'd be though as it does seem not made as good as others. soon as I get enough money I will be replacing this k Supreme keurig. it just seems to delicate and then for the price just seems not worth it for me. But I do thank you keurig for giving me a replacement that is very much appreciated and I'll continue to always use keurig coffee makers.
I received my coffee maker as a gift. 2 months later it stopped working. I contacted Keurig and the sent a replacement at no charge. Great customer service.