My Keurig stopped working within the warranty period. I reached out to Keurig and received a replacement within a week. I am very happy with this company.
I've bought about 2 or 3 of these in the past year... because when the descale light comes on.. we do the descale process to the directions and then try to push the 2 buttons to turn off the descale button flashing and then the engine burns up! It just clicks.. and the machine is worthless! I have had 2 replacements now from Keurig corporate - which is nice. I appreciate that. But due to the reset of the flashing light - I have 2 or 3 broken Keurigs in my storage container now. I like the coffee that it produces, I like the style and it's a great machine other than the descaling and reset process. That is awful and frustrating! There are many others on the internet that say the same thing... maybe figure out a better reset instruction or I'll just leave the light flashing - it's a scary feeling for me now! I don't want to do the reset anymore!
My Original Keurig was working great, until the flashing light came on to descale it. I bought the parts, and cleaned it and then it stopped functioning all together! It wouldn't even turn on, it was dead. Luckily it hadn't been a year, and so I called and they sent me a new one. So far it works good until the descale light comes on again? We'll see!
This was a replacement under warranty and it was handled well over the phone with knowledgeable people. But.. I have experienced a few hiccups with the new device. Sometimes it starts to brew and then stops after a few ounces of water. Then I press it again and it usually brews a full measure, but since I brew 10 or 12 oz size, if I don't remember to dump the part brewed cup it will brew a full measure and overflow.