My first Supreme lasted about 6 months. The warranty replacement process was easy and I received my new one pretty quick. I hope this one lasts longer than 6 months! Great brewer and makes a great cup of coffee. By far the best Keurig model I've owned.
It was a struggle to get the warranty replacement, the previous quit working after only a few months. Just a few weeks in the replacement fails to brew coffee size selected, it takes several tries to get a single cup. I’ve tried clearing spouts with paper clips but it doesn’t seem to help. Disappointed with this model and probably won’t buy Keurig again.
Very happy with our new Keurig coffee maker. Very efficient design that fits in tight spaces perfectly. Many brew levels to choose from for everyone in my family, and the “over ice” feature is a plus. Personally, I recommend Keurig’s “Cafe Bustelo” k-cups, but no matter what your preference it makes it perfectly.
I bought my Keurig about four months ago. One day it simply would not power on. I called the company to see if they could offer advise about how to make it work. After speaking with several people it was determined that my Keurig needed to be replaced. Five days after my initial phone call I had my replacement Keurig. I was most impressed with the polite and quick service I received.
My replacement was sent because my precious machine was declared defective..When the cover came down on my kcup it would cut it open along the edge. Unfortunately the one I was sent did the same thing. I've decided to just return my keurig and go back to my old one.