Wow! I was very disappointed when my new Keurig quit working after only a short time. Called Keurig to scream and shout, No I don't have my receipt, No I don't remember where I bought it! Wait, What? Keurig rep say's no problem. Humm. What is she up to? Then she said a new one was on the way! Whaaaaat! Few days later, new Keurig arrived at my door. Thanks Keurig! Don't mess with a guys coffee! Happy day.
I went to descale and the unit overheated. I had to go through the warranty process of a new one. Look it up. It’s all over the internet. Owned less than a year.
I bought my coffee maker in July last year stopped working in May. I called the warranty service on Monday did what they ask and they shipped me a replacement right out had it by Thursday. Very pleased with the warranty service. And the agent was ver nice and pleasant to work with.
This is fast and makes great cup of coffee. I am only giving 3 stars because it makes an absolute mess every time we make a cup of coffee. The stream of coffee is very uneven and splashes coffee all over the back of the Keurig (behind the mug) and all over the counter. I would not have expected this type of problem from a Keurig and am very disappointed.
This replacement unit works perfectly. Previous unit leaked around the top of the pods so some clear water went through the pod but some went down the outside of the pod. Customer service is awesome.
I got after a recommendation from a friend for Christmas and LOVED it !!! After a about 4 months it just quit ,no lights on or nothing. I phoned Keurig and they asked for some info and immediately sent a new coffee maker. I used an old one while waiting and couldn't wait to get my new one again cause the coffee is sooooo much better with it . Thank you for your customer help and speedy delivery !!!
I have been using Kurig coffee makers for a while now! I love the taste of fresh coffee and this never disappoints me. Love the slim style. Very good investment they stand behind there products!!