I purchased a Keurig Supreme nearly one year ago. When we could not get it past descaling cycle, Keurig helped me troublshoot and then offered a replacement after being unsuccessful.
Pleased with ease of replacement of 1st one which failed when lid locked. I'm cautious closing & opening lid. 1st one failed when too small plastic pin fractured near 45 degree angle at exterior lift/close manual handle. Possible design failure?
Since we bought this we are having trouble with the coffee grounds spilling out everywhere ever so often. It also splashes coffee everywhere sometimes. Its really messy. Is it something we are doing?
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 10, 2022
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
I had enjoyed my Keurig K-Supreme until it just stopped running. Keurig was very helpful in trying to troubleshoot, and when unsuccessful, honored the warranty. In very short order, I received a new coffee maker.
I had an issue with my original purchase, and Keurig replaced it under warranty with no problems. I love this Coffee maker. It makes the coffee hot and very quickly.... Awesome.
I appreciate the quick response and willingness to warrant your product. We had bought this maker to replace a keurig maker we had enjoyed for years. Hopefully this unit will hold up as well