My Keurig stopped working so I called and explained. It was under warranty so a "new machine" was sent to me. This one is loud, gurgle, and doesn't seem anything like my previous unit when it was working properly. Probably some refurbished garbage sent to me.
We had a minor malfunction with our Keurig as it had a flashing light on the control panel. Customer service walked me through the potential fix and when it did not work they sent a replacement that arrived 2 days later. THANKS
I have used Kueirig coffee pots for some time now, but these last 3 Supreme pots have been very disappointing, thinking of going back to the good old Bunn brewing system. Your products have become so cheaply made. I have a way older brewer of yours and it must way 5 lbs built strong. These last 3 are cheap cheap cheap . Come on I hope you take pride in making a better product. I do thank you for replacing them . Love coffee, Candice Toporcer
I had a issue with my Keurig descaling light not going off after descaling. I spoe to a representative who assisted me I was informed since it was still under warranty I would receive a replacement.I sent the info I had and was informed I would not be getting a replacement which disappointed me. And a few days later I received a email and I was sent a replacement. So very happy and satisfied.
We bought a k supreme in December and died in May, Keurig sent a replacement and it doesn't work either now they are sending another model for us to try. Quality has gone down the tubes.