I recently wrote to Keurig because the descale light wouldn’t go off! Keurig ended up replacing the whole coffee pot in a timely manner! I sure appreciated their prompt response!
I got this maker as a gift & absolutely love the model. Had an issue during descaling process, customer service excellent. Identified an issue with product & guided me on warranty requirements which I followed. I received exact replacement in just 3 days. Excellent experience
I bought my Keurig less than a year ago, and had an issue. After calling Keurig, they walked me through some testing, and ultimately ended up sending me a replacement. Great customer service!
the only complaint I have is ...when I ordered from your site my keurig was suppose to come with 2 free boxes of pods. I have not seen or heard any more about that.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 22, 2022
We love that you are enjoying your K-Supreme Coffee Maker. If you have any questions about your recent order, please reach out to our Consumer Care team at 866-901-2739, we are happy to help!