We had our Keurig for 6 months and the descale light would not go off after descaling it three times. I called the help line and they were so nice about replacing it. The new one arrived very timely.
I am currently on my third warranty replacement for a Keurig KSupreme. The customer service has been awesome but this particular Keurig model coffee maker is absolutely horrible! It brews fine for a while (3-9 weeks) and then it dies. Customer service has continuously been polite, friendly, very helpful and very quick to get a replacement sent out. I strongly suggest registering any and all Keurig products (it’s a great service) and choose something other than the KSupreme. In spite of all the replacement issues I still love my Keurig!!
Bought this coffee maker about a year ago. It quit working so I called for warranty replacement and found out I was a couple of days passed my warranty. But they still made good on replacement. Now that’s a company that stands behind there name.
So easy and so quick! We enjoy the ease with which we can enjoy the brew. Kerrigan quit working a few months after Christmas. But the ease of warranty replacement made it a pleasure to work with. Be sure you save your receipt in case it fails during warranty.
...That's why we were so disappointed when we used the Keurig-brand descaler on our previous machine only to find that the machine stopped working - for good. Now we are afraid the same thing will happen again with this one.