My coffee maker quit working and I called Keurig and since it was still under warranty they replaced it. I got my btw replacement two days later. It was great
The concept for this coffee maker is very good but the coffee is not very hot when it comes out. Need to work on the heating element. Coffee should be hot. My son-in-law has a basic Keurig and his coffee comes out hot.
I had the K-Supreme for 8 months and it crapped out on me. So glad that I had an older model (the classic) as a back up. I drink coffee too much to be without one. Descaling as required doesn’t help on the K-Supreme. 8 months old and money down the drain!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 29, 2022
Have you tried reaching out to our Consumer Care team regarding your K-Supreme coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
I'm on my third, warrantied replacement. Every time I descale this model- it dies. The descale light never goes back off, and shortly thereafter it powers off, and never works again. I BEGGED them to give me a different model (I loved my K- Elite), but they would rather just give me another faulty unit every three months, upsetting me further. DON'T WASTE YOUR MONEY ON THIS MODEL!