We had an issue when the keurig quit working. The company replaced it after simple trouble shooting didn’t resolve the issue. Very happy with the outcome.
Great except unlike my first K-Supreme, it will NOT remember so you have 3 pushes to get started. The coffee is much better though with the multiple entry points.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 27, 2022
We are happy to hear you are enjoying our new MultiStream technology. Thanks for sharing the love!
We chose this model for the large water tank and after having it for a month or so, truly hate it. The multi-stream technology splashes coffee all over the counter and the coffee it makes does not stay hot. Also, my favorite coffee comes in a pod that has less plastic and they don’t work in this model. We have two other Keurigs that work fine but don’t have the large tank. If I could get my money back for this thing, I would!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 5, 2022
We're so sorry to hear you've been disappointed with your K-Supreme coffee maker. If you try reaching out to our Consumer care team, they will be able to help: 866-901-2739.
After using their K-Surpreme for 6 months the unit failed to complete a proper cleaning cycle. We called Kurig support and after going through various tests they honored their warranty and sent us a replacement. It’s nice to see a company stand behind their products.