I bought my gray S-Supreme one cup coffee maker because of its quit features but especially for its making hot coffee. I drink at least four cups a day and I like my coffee fresh. I also like the five water holes it makes to brew a better cup of coffee. I also drink my coffee black no sugar. Thanks for replacing my unit under your great warranty program. Great company!
We have been through three units by now. The first one we bought had the opening device freeze shut on us. Then, the replacement comes in and it gets stuck in descale mode and before that it never brewed a full selected amount of ounces. Our logic is. "DO NOT" use the filter that the unit comes with, ever. So, our re-replacemet comes in and now we having an issue again. this time its not puncturing holes properly in any k-pod you may find out their from any store. We have contacted Keurig yet again. This unit is riddled with issues. DO NOT RECOMMEND BUYING THIS BREWER!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 5, 2022
Thank you for your review. We are sorry to hear about the issues you have faced. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
I had my machine for about six months and all of a sudden it turned off and wouldn’t turn back on. I thought there was a reset procedure but I couldn’t figure it out. I called Keurig for information about resetting it. The person I spoke to to said that there isn’t a reset and that she’ll just send me a new machine. Two days later and I received it. What a nice experience.
The quality of coffee is the best of any keurig yet! Because of the auto shut off feature it takes forever to make a cup of coffee. If you try to use it as a hot water tap the coffee grounds are still in the water. If you brew a cleansing brew again it takes forever. The descale can turn off the coffee maker until you descale it. Twice while descaling, even with keurigd absurdly expensive solution, at the end of descaling the descale lifht was still on and the machine didn’t work and had to be replaced! What can’t you use white vinegar to descale the machine anymore? I’ve had keurig since the beginning, although the brewing is better the machine seems cheap and inflexible.