When I experienced a problem with my K-Supreme Single Serve Keurig, the customer service person was extremely helpful. The issue was resolved very quickly.
Had a K-Supreme for about six months and it decided it no longer wished to be part of this world and went caput. Called Keurig, since it was still under warranty and they quickly shipped out a shiny new replacement and I was back to drinking my much needed Java a few days later. So far, so good. The replacement is working fine and I have had no issues with it. Happy about the quick response and customer service I received and how promptly they sent a new one out to me. It was really an painless process. Thanks Keurig, I appreciate that.
This is a bit faster than my old Keurig. I’m not sure how it makes a stronger cup, bu I use that feature for each cup. The 12 ounce cup is just right, and it has cut my coffee consumption a bit.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 30, 2022
We’re so glad to hear that you’re enjoying your new K-Supreme coffee maker! Thank you for sharing the love!
I requested a replacement for my broken K-Supreme Coffee Maker and have waited 3 months and they still don't have my white one in stock. I had to settle for a green one just because I was over not having a coffee maker in the house.
I have been through 2 of these coffee makers in 2 years :( Even with proper care and maintenance, the maker just stops brewing a full cup of coffee. Will never buy a Keurig unit again.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 5, 2022
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.