I had an issue with my 6 month old K-Supreme and it was immediately replaced by Keurig. Hopefully it was a one off issue and this one will serve me well for years as I really like how it makes coffee
Had purchased a unit just about a year ago and in my recent process to descale the unit, it died - didn’t turn back on. I received excellent answers and a very fair resolution to the problem. Definitely made a customer for life out of me.
I needed to have my coffeemaker replaced and it was under warranty. I called service and got Francis who lead me through the necessary paperwork. My new coffeemaker arrived 2 days later. Best service I’ve ever received.
this was a replacement for an older Keurig that finally died. /we chose this one for smaller footprint - freeing up some counterspace at out small summer camp
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 11, 2022
We love that you found the perfect fit for your counter top with the K-Supreme Coffee Maker! Happy brewing!
My wife and I purchased our "K-Supreme Single Serve Coffee Maker" and have enjoyed great coffee, until we had a issue with the coffee maker. I contacted customer support and explained what was happening, after troubleshooting Keurig decided to send us a replacement. Once again we are enjoying great coffee. They make a good product and they stand behind it. Thank you.