Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Pattee3
Verified Purchase:Yes
I needed a smaller Keurig coffee maker for my counter space and I absolutely love this new Keurig coffee maker
I was surprised at how fast it brewed the coffee in comparison to my older Keurig
I purchased in white and love it
I was surprised at how fast it brewed the coffee in comparison to my older Keurig
I purchased in white and love it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
No good
on July 29, 2022
Posted by: Dhjones
I purchased this unit in April 2022. It would work pretty much all the time. At times it would stall. Then you would hit the selections again and it would work. We went to do the descale and the water ran out during the process (it should have for warned me by blinking). Once it extracted the water it shut down and will not start back up. I have tried everything to get it running to no avail. This unit sucks. It’s like a computer…….when they work they’re great when they don’t they suck.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Where to start soooo disappointed!
on August 3, 2022
Posted by: Demi D
Last week I bought the Keurig Supreme Plus. This was a machine that had it all, and really and the biggest and most important factor was that it had temperature settings as I like my coffee steaming hot. Well it did make a steaming hot cup of coffee. However the design was way off. The water reservoir is on the side but, but awkwardly jets out at the back so it does not have a flat back to allow you to push the machine completely against the wall. So I noticed this machine which is just the plus. It does lie flat in the back. However it does not have heat settings. Before exchanging to this model I called Keurig customer support and they said that the highest heat setting on the supreme *plus and this general setting was the same. So I exchanged it so it would fit. It fits, but although it looks ok, overall it is a big disappointment. It definitely does not make a HOT cup of coffee!
The buttons are flimsy, and the bottom tray is also very flimsy. The machine looks and feels like those 80’s plastic white machines. I can tell this will not last long.
Another note…. Before calling customer service I tried chatting with an online rep. What a disaster. Each question took about 2 minutes to answer and each question was answered by telling me to call customer service! Ridiculous and sad now I have to return this coffee machine!
The buttons are flimsy, and the bottom tray is also very flimsy. The machine looks and feels like those 80’s plastic white machines. I can tell this will not last long.
Another note…. Before calling customer service I tried chatting with an online rep. What a disaster. Each question took about 2 minutes to answer and each question was answered by telling me to call customer service! Ridiculous and sad now I have to return this coffee machine!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible machine
on August 5, 2022
Posted by: Jdub00769
I used to own a K-Select series machine and that was awesome for 4 years. It finally failed and I replaced it with a Nespresso machine…given I drink decaf, there wasn’t much options for flavors so I passed that along and purchased a Kurig K- Supreme machine…this thing has been the worst thing I’ve ever purchased. Every cup of coffee is completely watered down, the grounds cup over flows w grounds into the cup. So bad for just 4 months old.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not great machine
on August 16, 2022
Posted by: YoungCoffee
It stops working after 5 months of having replaced the first machine and happened again by descaling it. The company was able to replace it for free but this machine has too many malfunctions.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Michael We
Verified Purchase:Yes
Ive had many keurig coffee makers through time. This model has to be their best yet. If you like an extra strong cup of coffee the setting is perfect.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 27, 2022
We’re so glad to hear that you’re enjoying your new K-Supreme coffee maker! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Once again is your chance to brew excellent coffee from many of the big names like Dunkin Donuts, Starbucks, 8 o'clock, etc. Change based on your desire. The coffee brewer with the 12 cup cannister coffee brewer with the 12 cup canister.attached is too large and takes up a lot of counter space. This is quick enough to handle the job.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on December 31, 2022
Posted by: Amys2
I loved everything about this model. The first one we bought quit working right at 6 months. I loved it so much I was hoping it was just a fluke and bought a second one. It sadly only lasted about 8 months. No more, beware of purchasing if you want a product that lasts.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2023
We're sorry to hear that your K-Supreme coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com