Purchased a Keurig over 7 years ago and it has had no issues. Decided to upgrade to a more compact size and purchased the K-Supreme. Unfortunately, a little over a year later and the thermostat went bad and had to replaced. Within a week the seal leaked and I would have to push on the top of the machine while brewing in order for it not to leak. Contacted Customer Service. They sent me a replacement seal gadget but not the seal so I contacted them and they immediately sent out a replacement machine. This one is working great. Hoping this machine lasts longer than a year. Very good customer service to replace a defective machine.
I bought the original one in Feb and was happy with it. I descaled it June snd I could not get it to turn on again. So I called the company and they replaced it within 3 days. Thank you so much for the prompt replacement of my coffee maker. What great service you have. I love the coffee maker and it is so easy to use.
My k-Supreme coffee maker stopped working after approx 7 months. Called customer service. They offered a few solutions. When none corrected the issue, I followed their exchange policy and within 2 days, I had a replacement. Now THAT is great customer service!
I registered my coffee maker on line a few days after the purchase and it was easy. When my coffee maker would not work.I called customer service and they sent me an email with instructions. I was sent a new coffee maker before we even returned the original.