Got this as a gift and it was actually a defective one, stopped working after a month or so. I was blown away at how great the customer service was and that I was able to easily get a replacement since I was still in the warranty period. I like the design of this one and I'd imagine the new one shouldn't give me any issues.
Having purchased a new Keurig back in January I was surprised when a problem developed. One phone call and the replacement was on its way. Arrived within a week and works like a charm. I was impressed with the service and love the coffee.
Absolutely love this machine, the coffee is great and piping hot: It is so easy to use and not too heavy to move, and has a good footprint. May I also say the gentleman who assisted me was also terrific. He was very knowlegable ,kind and extremely patient.
Thank you so much for making the return/warranty process so easy. I descaled the keurig and it stopped working. I had the keurig for less than 1 yr, I called and explained the situation and a new one was mailed out and received within 3 days. Great customer service.
I really like the slim design and the lift up water reservoir that can be attached either on the back or sides of the unit. I like the select brew buttons with various cup sizes and the single button for a stronger flavor. Also, the five hole punches in the K-Cup really enhances the aroma and fills the room. The only reason I did not give this unit 5-stars was because this was a warranty replacement due to my previous Keurig I only had for 6-months when during descaling operations as required by keurig the unit started smoking and com;oetely went dead. I had followed all maintenance and cleaning recommendations, replacing water filters every 2-momths and using rinse pods weekly and descaling each time the unit said to descale. Hopefully, this new unit will last longer than 6-months. I hesitate to descale when the light flashes, afraid this unit will burn up! The good news is this unit to is under warranty and keurig is good on replacing.