We bought our Keurig a few months ago & unfortunately had a problem with the "descale" button not shutting off. Because it was under warranty, Keurig sent a replacement immediately. Have used Keurig for years & will definitely continue to use Keurig. Highly recommend it.
I’ve used Keurig products for years and enjoyed them. And the fact that they stand by their products within warranty is a plus. Although the first cleaning process on this new one didn’t go well, so they replaced it!!
I had my k-supreme fail to power on and called the support line. A very helpful lady walked me through a troubleshoot and then put in motion what I needed for a replacement to be sent. Once all my info was received, a new maker was mailed the next day.
My Keurig was internally burnt up. Due to Warranty, I was able to get a replacement. The warranty customer service did an amazing job helping me with everything that I needed in order to reply my coffee maker.
I have been a keurig fan from the beginning, having purchased the fist one out and upgrading through the years. But this k-supreme is by far the best. Does not have to heat up. Just pop in the k cup, shut it, pick your preferred drink size and press start. Also very low maintenance. Just be careful when you descale. Make sue you have water when running the process.
We purchased this to replace our original Keurig that quit on us. This one was great! Much better tasting coffee, new system...however, whilst descaling, it quit. Keurig sent us a whole new unit! Hope it works better!