Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
1
No good
on July 29, 2022
Posted by: Dhjones
I purchased this unit in April 2022. It would work pretty much all the time. At times it would stall. Then you would hit the selections again and it would work. We went to do the descale and the water ran out during the process (it should have for warned me by blinking). Once it extracted the water it shut down and will not start back up. I have tried everything to get it running to no avail. This unit sucks. It’s like a computer…….when they work they’re great when they don’t they suck.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Carol943
Verified Purchase:Yes
Thank you so much for your quick and painless service. The first day we called and told you our problem, it had been approved and was ready to be shipped by that evening. Thank you Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Myexperience
Verified Purchase:Yes
We got our original in 2021 and after 8 months it told us to do a cleaning. We followed the instructions but when we were done the coffee maker shut down and we couldn’t turn it back on. I called customer service and after giving them all the info they decided to send us a new one. Our new one lasted about 7 months before it told us to do a cleaning again. We again followed the instructions to a T but the coffee maker shut down and we had to get another replacement. Someone needs to review this cleaning procedure and make some changes as I’ve read online that it’s a known issue with keurig machines.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love this Coffeemaker; but Beware When Descaling!
on July 29, 2022
Posted by: LPar161
Verified Purchase:Yes
I love everything about this coffeemaker; but the Descale light does eventually come on and you cannot make coffee until you take care of it. It seemed to take much more effort than I felt was necessary; but I got to the end where you run clear water through the machine and had a complete failure. The machine just died--no power at all and the outlet, etc. was fine. The side of the machine seemed really warm to the touch and I thought it might have overheated. I went online and found my answer. There is a reset button that's part of the thermostat. The big (actually huge) problem is that you have to get to it. Found a video online and was able to get it to work again; but the outside cover/housing will not go back into place. I managed to get it to the point where it is okay; but it's not in a fixed position. It was still under warranty and Keurig, being the amazing company that they are, replaced it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bobo123
Verified Purchase:Yes
Great machine. Makes a great cup of coffee regardless of size.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Daddyking
Verified Purchase:Yes
Wife received coffee maker for Birthday/Christmas. I was following directions to clean it while she was gone.
Didn't go well. Called up service department and 10 minutes later, it was being replaced under warranty. The new machine showed up on my door step 2 days later. Thank you.
Didn't go well. Called up service department and 10 minutes later, it was being replaced under warranty. The new machine showed up on my door step 2 days later. Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Yorkshirerose
Verified Purchase:Yes
We love the coffee maker but are more impressed with customer service after purchase. Unfortunately, ours malfunction after a few months. This can happen with anything. The company sent us a replacement within a week . Would highly recommend this coffee maker
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Heikeho621
Verified Purchase:Yes
Love this coffee maker but was most excited about the brew over ice option (less melted ice in my coffee). It worked for like a week, then it would only brew like 1/3 of a normal cup. If you punctured the cup, then stopped the brew and re-started it so that the cup didn’t have to be re-punctured, you could get a full cup. Just weird. Called customer service. They started off trying to blame my Keurig cups, but the issue was with multiple kinds of cups, all of which had the little Keurig symbol. Ended up they sent us a replacement unit. Feels like a waste because it works fine with this one silly little glitch. Anywho, love the larger water reservoir with the actual handle.
I would recommend this to a friend!
Written by a customer while visiting keurig.com