I notified Keurig of a problem with my original purchase... defective and still under warranty and they replaced it within about a week. Great service.
I have been using the Keurig K -Supreme coffee maker and I love it. Easy to use and it makes great coffee. I really like my coffee to be hot and this machine makes that happen. I might add, Keurig is a wonderful company and will always help if you have any questions.
This was a replacement for my other Keurig I bought a QVC. It was not used that much because I usually make a pot of coffee with my Cuisinart coffee maker. I probably only made less than 20 cups of coffee and it died on me. Hopefully, this one will last a lot longer. However, Keurig replaced it with a one year guarantee. Fingers crossed with this one.
This is now the 4th. I bought one for office, which broke 2 months before warranty was up. I bought the better model for my home, which broke a month after 1 year, I replaced it and that one also broke just after a year. They all would not turn back on. The only good thing with this model are the 5 holes. I replaced the one in my home with the Elite. Which is great but would like 5 holes.