Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: CJ Castle
Verified Purchase:Yes
Just received my 2nd warranty replacement K-Supreme. Hope this machine is a little better quality than the first two which shorted out soon after use. I love Keurig's Customer Service but I do wish the machines were of the quality that the first ones were.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Willie e
Verified Purchase:Yes
I really thank Keurig for great service and replacement of my coffee maker that was still under warranty. My replacement was hassle free. Thanks again
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LOUIS R
Verified Purchase:Yes
I’ve been a customer having several brewers since they made the home brewing Keurigs. Many of them have failed and needed to be replaced which KEURIG has always honored their warranties and in some cases have extended and replaced even though out of warranty. It is my opinion that the KEURIG ELITE with the single needle makes a better and faster cup of coffee than the 5 needle KEURIG SUPREME.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Where to start soooo disappointed!
on August 3, 2022
Posted by: Demi D
Last week I bought the Keurig Supreme Plus. This was a machine that had it all, and really and the biggest and most important factor was that it had temperature settings as I like my coffee steaming hot. Well it did make a steaming hot cup of coffee. However the design was way off. The water reservoir is on the side but, but awkwardly jets out at the back so it does not have a flat back to allow you to push the machine completely against the wall. So I noticed this machine which is just the plus. It does lie flat in the back. However it does not have heat settings. Before exchanging to this model I called Keurig customer support and they said that the highest heat setting on the supreme *plus and this general setting was the same. So I exchanged it so it would fit. It fits, but although it looks ok, overall it is a big disappointment. It definitely does not make a HOT cup of coffee!
The buttons are flimsy, and the bottom tray is also very flimsy. The machine looks and feels like those 80’s plastic white machines. I can tell this will not last long.
Another note…. Before calling customer service I tried chatting with an online rep. What a disaster. Each question took about 2 minutes to answer and each question was answered by telling me to call customer service! Ridiculous and sad now I have to return this coffee machine!
The buttons are flimsy, and the bottom tray is also very flimsy. The machine looks and feels like those 80’s plastic white machines. I can tell this will not last long.
Another note…. Before calling customer service I tried chatting with an online rep. What a disaster. Each question took about 2 minutes to answer and each question was answered by telling me to call customer service! Ridiculous and sad now I have to return this coffee machine!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
issues with the replacement on warranty
on August 2, 2022
Posted by: Joyce_J
My original K-Supreme worked fine, then about 6 or 7 months in, it simply stopped working. I'd like to commend Keurig on how quickly they sent me a replacement. However, this one worked fine except at the end, it spits coffee on my counter. I kept trying to position the tray and my cup, but to no avail. Sadly, I have to wipe up the counter (which is now turning brownish) each time I make a cup of coffee.
More importantly, the descale light will not go off. I've read reviews and used to think, Oh, you simply have to pressed the 8 oz and 10 oz at the same time. NO- that doesn't work. So I descaled again- of course I read the instructions on Keurig.com to descale and also to make the descale light go off, but no luck.
I'm afraid to ignore the descale light for fear something is wrong with the coffee maker. I'll call customer service. I'd hate to have another replacement, but again, do not want to ignore that descale light.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: BreezinWind
Verified Purchase:Yes
Extremely surprised that there are companies like Keurig out there that put customer service first. Our unit failed, I went through the QC conversations, and in three days had a new unit! very happy. Thanks!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: 3Deventer
Verified Purchase:Yes
Coffee flavor is not the best. The reusable K-cup is not useful because the 5 holes splatter coffee out of the cup as it pours. A single hole would work better. Not something I would buy again.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Magfan
Verified Purchase:Yes
This is my 4th Keurig coffee maker and 3rd K-Supreme which I love, however every time the descale light comes on, I go through the process and can't get the light to go off, Hoping it doesn't continue
I would recommend this to a friend!
Written by a customer while visiting keurig.com