I had great customer service with the replacement, it's just poor equipment. We continue to have problems with this coffee maker and feel I need to budget and plan every year to replace it.
This replacement couldn't have gone any smoother..the gentleman on the phone professionally explained everything to me ..who process took maybe 15 minutes..and the new Keurig was at my house the next day... awesome service.
I had my Keruig for a couple of months and the machine developed a problem. I contacted customer service through email first, then customer service (email) ask that I contact customer service by phone. The agent was very helpful. After it was determined the unit could not be fixed the agent walked me through the process of receiving a new machine from the company directly. The customer service was one of the best I have dealt with.
Keurig warranty support was superb. Ours died with a month remaining of factory warranty. It was quickly replaced by Keurig with a new one. Thanks for standing behind your product.