I had the K-Supreme coffee maker for eight months and after descaling, the unit would not operate any longer. I called customer service and they promptly replaced the unit. Thanks and great job!!
Our wonderful K-Supreme died after the descale cycle. I've never experienced this before with any coffee maker. So, with some prodding the customer service gave a full replacement. Its worth the prodding since its a wonderful product. So 5 star for product. 4 Star for the need to prod the customer service for a replacement unit. They should admit the design flaw and fix it.
This is a no cost warranty replacement. The process was simple and we were back up and making great coffee in a short few days. Thanks Kuerig support - you are the best.
I appreciate the service I received with my K-Supreme coffee maker stopped working. The agent was very helpful in telling what was needed so that my coffee maker would be replaced. I do hope I will not have the same issues with it is time to clean this unit as that is when the other one stopped working.