I received a Keurig for Christmas present. It failed in July. Keuring stood behind their warranty and replaced. Easy process and hassle free. Great service.
I bought a Keurig K-Supreme last Christmas. Loved it until I descaled. Then it stopped working, entirely… no on/off power, plugging/unplugging, etc.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 18, 2022
Oh No! This is definitely not the experience we want you to have with your K-Supreme coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
It stops working after 5 months of having replaced the first machine and happened again by descaling it. The company was able to replace it for free but this machine has too many malfunctions.
My mother bought this K-supreme for us as a gift. When we opened it at home,we found it was broken. I called Kureg & spoke with a CSR who told me everything I needed to do to get it replaced. After giving them all the information required, I was shocked to find a new replacement on my doorstep 1 1/2 days later!!Amazing!!! We use it every day, don’t know how we lived this long without one!
We had an issue with a product that had been previously replaced! They stand behind their product and replaced it! It was replaced and arrived super quick!