Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: JRL53
Verified Purchase:Yes
I’ve only had for a few days, but man I’am I happy with this coffee maker. Fast, very silent and coffee taste great
Written by a customer while visiting keurig.com
Posted by: GZ31
Verified Purchase:Yes
We are very pleased with our new Kuerig K- Supreme - so many reviews are confusing as is the wide variety of options, but the bottom line here is just a great cup of coffee from a machine that works as promoted.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
died
on October 13, 2021
Posted by: sterchris
Worked great for a couple months, then, like other reviewers have mentioned. Just died. Figured I would give it a try despite reviews knowing that flukes happen. No fluke, no coffee, not happy.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 2, 2021
We're sorry to hear that your K-Supreme coffee maker is not working as it should. Please call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Piece of crap!
on November 4, 2021
Posted by: BS311
I’ve sent back 3 of these only to have them replaced by another crappy one. It brews 12 ounces for about a month and then stops. The last one they sent me is doing the same thing. I press 12 oz and it brews about 8. And yes I clean the thing! I’m not sending this one back. Pretty sure they would think I’m lying. I just add water and heat in the microwave.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 19, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
I wouldn't buy this machin if someone forced me...
on November 5, 2021
Posted by: Brian G
I've taken some time to wait and write this review, due to the fact that I've been a LOYAL Keurig coffee pot owner for over 20 years... (That is now in question)
I purchased this unit in March of 2021 and have regretted it every day since then. As I sit here in November of 2021, I'm ready to smash it with a bat.
Today alone, I've had two K cups explode everywhere, and leak grounds all over the machine.
The new design has these extra metal prongs that poke into the top of the cups, and it tends to tear the top of the cups. This then allows the grounds to overflow out the top of the cup and make an insane mess. Due to the bizarre design of the machine, it makes cleanup very challenging.
For the record, I ONLY Purchased this machine, because my prior machine started to be a little loud when it would run. I've now switched back to that till I decide what to do next.
I'm very disappointed in this machine.
I purchased this unit in March of 2021 and have regretted it every day since then. As I sit here in November of 2021, I'm ready to smash it with a bat.
Today alone, I've had two K cups explode everywhere, and leak grounds all over the machine.
The new design has these extra metal prongs that poke into the top of the cups, and it tends to tear the top of the cups. This then allows the grounds to overflow out the top of the cup and make an insane mess. Due to the bizarre design of the machine, it makes cleanup very challenging.
For the record, I ONLY Purchased this machine, because my prior machine started to be a little loud when it would run. I've now switched back to that till I decide what to do next.
I'm very disappointed in this machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 18, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
Brew Temperature too low
on November 17, 2021
Posted by: churchkeeper
I purchased this coffee maker for it's many convenience features of which it has many. unfortunately I like my coffee hot and this machine only brews to a temperature of 160 to 165 (I measured it with a digital thermometer). My former Keurig brewed at 192. There is no adjustment on this model so if you like your coffee hot I recommend something other than this unit.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Hardly supreme.
on November 26, 2021
Posted by: Bssz
Same as all the other reviews. Descale light won’t go off, after all attempts to run the process then to turn off the light. And the lid/door will not close completely and water and coffee sprinkle out the bottom. You have to squeeze it closed to make a cup of coffee without a mess. Very frustrating. Poor design. Had machine for two months.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 7, 2021
Thanks for your review. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Lady from Miami
Verified Purchase:Yes
This new machine is amazing tastes liked real brewed coffee we are thrilled we bought a new one
I would recommend this to a friend!
Written by a customer while visiting keurig.com