I had purchased this for when I have company over, as I am not a daily coffee drinker. I do use it on occasion for hot tea. My replacement has worked perfectly. Original one was defected however I was provided a replacement without any issues.
I love the features of this machine. I have recently started drinking iced coffee and it is great that I can do it right at home..I just wish this machine was able to make more than 6 oz at a time
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 27, 2022
Thank you so much for your kind words. We are so happy you are loving your K-Supreme coffee maker. Enjoy!
After less than a year my Keurig quit working…I called and got a very nice and helpful young lady. After I told her what had happened and she reviewed everything she told me that I would be getting a replacement. In just a few days my new Keurig arrived! Thank you so much…you’re a great company that stands behind your products plus I love Keurig coffee makers…I’ve had several and intend to continue using them!
I bought this coffee maker in February 2022, by April 2022 it quit working. It would not turn on. I called Keurig and they replaced the unit. In July of 2022, the replacement machine require descaling. I followed the steps, and then the unit would not turn on after completing the process. I called Keurig again, and they replaced the unit. It is now September and I made a cup of coffee and 30 minutes later my husband went to brew his cup and the machine spit out 1 tablespoon of coffee and shut off!!! My first Keurigs lasted years!!! I have no idea what happened to quality control and production, but there is a REAL problem here.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 7, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team, please? The number is 866-901-2739 and we are here to help.
My Keurig stopped working within the 1-year warranty. I contacted Keurig and they send out a new replacement the next day. I was without a Keurig for about 4-days. That is way better than I ever thought it would be. I have used Keurig coffee makers for a long time and will continue to do so in the future.
I bought my Keurig Supreme a little over a year ago. The coffee maker worked well until one day it wouldn’t work any more. I called Keurig and they were very professional. They helped me troubleshoot my coffee maker and established that the appliance was not going to work. They immediately took my information to send me a replacement which I received in just a couple of days. Wow! Great service and attentive employees!
I bought this model to replace a larger older model as my roommate was using flavored coffee in it. I dont like flavored coffee too much and the flavoring kind of lingers on the coffee maker even after running a couple of cycles of hot water thru it. My roommate bought a Keurig Mini as they look almost the same, so now we can have flavored coffee from one and regular coffee from the other...They both work great!!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 2, 2022
We're delighted to hear that you are both enjoying your K-Supreme coffee maker. Happy brewing!