Great tasting coffee with many varieties available
on October 7, 2022
Posted by: Gus T
Verified Purchase:Yes
I have had a Keureg for many years and they continue to make them better and add different features!! I can a one variety of coffee in the morning and another in the evening
I just received a replacement for the K-Supreme I purchased last Christmas. When I descaled the original unit, the descaling light would not turn off. I tried several tips found on You-Tube and none worked. I then called Keurig and the representative went through several steps to try and get the light to go off. This also did not work. Keurig sent me a new K-Supreme. I am hoping I won't have the same issue when it comes time to descale.
The other issue with the K-Supreme is that the coffee splashes onto my countertop. I tried a taller mug that only leaves about a half-inch of space and still get the splashing. It's a bit of an inconvenience to have to wipe up the spill after each brew.
Hopefully, Keurig will work on correcting both of these issues.
Excellent product support. My original unit had a malfunction with descaling light not resetting after descaling cleaning process executed as instructed.
I contacted Keurig and they replaced my unit promptly. Instructions provided to me to process replacement were clear and easy to follow. My unit was unusable with no problems until I received replacement after a couple weeks.
Smooth transactions with every step. Great service!
I bought my new Keurig a few months ago and last month the signal for “needs descaling” appeared. Didn’t go away after descaling efforts. With no difficulty the company sent a new one.
First of all I really like this pot. Unfortunately, it quit just shy of a year. I called Keurig customer service and he had me try a few things to see if we could get it to work, but it didn’t. They replaced my pot totally free even the shipping of it. I just had to email them a few things, very easy. They had it shipped out in about 2 days. I was very impressed and the young man was very nice on the phone. This is what customer service is about. . Thanks Keurig.