Works as advertised. Great features and coffee comes out perfect. Descale was an easy process on this replacement unit. My only disappointment is that this model splashes more than the other 3-4 units I have owned.
I had a Keurig coffee maker that needed to be flushed out. I purchased the kit and did what the instructions said to do. Unfortunately the coffee maker would not complete the cleansing. I contacted Keurig and explained what occurred. They sent a replacement BEFORE my broken coffee maker was returned and received by them. Great customer service.
I fell in love with this model. But after probably close to a year I started to have problems with it. I called keurig and they helped me through it. But shortly after it started again. Would not give me a full brew. Anyway I called them back and found out it was still under warranty and they replaced it without any hesitation. Nice to have a company stand by their products.
We bought less than a year ago and after about 9 months of use, product would not turn on. Called and within minutes we had a new coffee maker on the way.
I purchased my first K-Supreme Single Serve Coffee Maker as an upgrade and fell in love with the smaller footprint. While descaling the machine for the second time, I could not get the machine to power on again. Keurig replaced the coffee maker immediately. I am very pleased so far. I appreciate that Keurig stands behind its' warranty.