Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Do not buy K supreme!
on March 17, 2021
Posted by: Mjlitt
First one didn’t work right out of the box, returned it and got another and worked about 2 months. Won’t even power on now.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 24, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team about this. They can be reached at 866-901-2739 and will be happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective
on March 23, 2021
Posted by: Deenice
Waiting on my 3rd k Supreme. My first lasted 3 months and just stopped working, the warranty replacement lasted 20 days and also just stopped working. Please fix the issue! Unfortunately, this is the best tasting coffee out of all my past machines.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 24, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Lily C
Verified Purchase:Yes
I had a different machine prior to this one that used the Keurig coffee cups. It was not a Keurig though. I had to replace it, and that’s when I bought this one. It came with a good deal and a coffee subscription. I love that it gets the water hot immediately and starts brewing when you choose your settings. My last machine made me wait a while before it began to brew, and I found myself constantly annoyed by that. The water reservoir is large enough that you don’t have to constantly be refilling it. I also like that the settings are really easy to operate. The brightly lit buttons are helpful. I especially like the “strong” and “12 oz” option. I’m the only one that drinks coffee at home, and it meets all of my needs. The one thing I found funny is when you insert the coffee cup, and close the lid, it feels like the machine does not fully seal closed, but it still works great!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: ShayLyn
Verified Purchase:Yes
I purchased this because our coffee maker was old. The coffee was more flavorful, i didnt know what we are missing. It takes up less space on counter.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on April 16, 2021
Posted by: Anonymous
Got my brewer for christmas and it stopped working in 4 months. Once I descaled the system it never came back on.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2021
That doesn't sound right, Becki. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
2nd (replacement) now has same problems as 1st.
on April 18, 2021
Posted by: RickKimbrell
Original machine last a few months and then it would make less and less coffee each time. Finally down to just 4 cups instead of 12. Reset machine, descaled it multiple times, no luck. Contacted customer service, they had me go thru some various exercises...no luck. They replaced he machine in June 2020. Here we are in April 2021, less than a year later and now instead of 12 cups, we get 6. Gone thru same exercises, reset, descale multiple times...no luck. Guess it is time to contact customer service but this is ridiculous. Very very disappointed in this brewer. When it works, it makes great coffee. But, it is a waste of coffee in this machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Supreme garbage
on May 13, 2021
Posted by: Littleone62
I have had my out if for maybe 8 months and has worked well. This morning woke up for a coffee and was absolutely dead. Wouldn't turn on for nothing. Unplugged it figuring it work and nothing.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 14, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Supreme coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Worst coffee maker
on May 15, 2021
Posted by: Dan55
I bought this coffee maker 2 months ago. Very often there’s grinds in my cup. The descale light will not go out even though I followed all directions. WORST coffee maker ever. Bad job Keurig .
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 18, 2021
Oh no! We don't like the sound of that, Dan. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com