I am extremely happy with the customer service I received when I called and let them know my machine stopped working and have not had it for a year. They listened and helped me with a great solution and now I have coffee every morning again.
Makes a great cup of coffee. This is the second coffee maker of the style that I have. Consistently excellent coffee full flavored with plenty of body. I wouldn’t trade it for any other coffee maker, Great job Keurig!
The Company has been Amazing but this Keurig has been nothing but a problem. I’ve had it replaced once ad replacement had same issues as first. I love Keurig this model not so much. I’d recommend going with other models. I love the look of this model is speak and clean but performance not good at all.
This is the second Keurig Supreme that we purchased. When the descale light comes on, it’s a death sentence. We have followed instructions to descale and the light never goes off. We are at our witt’s end. Do yourself a favor and get a regular coffee pot. So frustrated. We tried descale solution, vinegar and the reset button and nothing works.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 18, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team, please? The number is 866-901-2739 and we are here to help. Thank you for reaching out!
Out of all the Keurig machines I have had, (and I have had lots) I like this machine the best of all. I like it the best because, in my opinion, I just makes a very good cup of coffee all the time. To me even moderately priced coffees come out very good. If you buy the higher priced coffees, well the better it gets. It heats the water quickly, to what I consider the right temperature. I believe the updated design that puts several holes in the pods really makes a difference. It as a 6 ounce button, that I like because sometimes that is just enough. It looks great on the counter, slim, modern, up beat, if you will. Thinking about getting one? Do it.
When we originally purchased our K-Supreme (on or about a year ago) and we look forward to a hot cuppa everyday. Unfortunately one morning it just quit working. I called Keurig and immediately they were working on the problem and within a day or two they had a new one in the mail to us! My wife and I are extremely happy with your customer service and are definitely Keurig customers for life.