We are on our 4th machine now. Each time we need to descale, the machine turns off during the process and refuses to power up. Keurig replaces each time, but this is ridiculous! Works great, until the descale light comes on.
I've been a Keurig Coffee Maker fan since they introduced the line -- and I still have my original machine (which I rarely use, but it still works!). This K-Supreme particular model is a pleasure and delivers a perfect cup just when I need it most. Good work, Keurig!
My wife bought this for me for Father’s Day! It ended up having a problem and Customer Service, who were awesome and very helpful, determined that it was defective. They made a replacement super easy and it arrived quickly! The new Keurig works great and I couldn’t be happier!
My experience with Keurig customer service for a warranty issue was excellent. No questions asked, they sent me a brand new unit within a week. They stand by their products 100%
Purchased the K-Supreme to replace my first Keurig brewer I’ve had for about 15 years. It was still functioning, but would only brew a large cup. I hope to get another 15 years or more out of this brewer. Thank you Keurig for making high quality coffee brewers!!
I never imagined I’d have to use this but one day Keurig just stopped working. I called the customer service line to troubleshoot and they said it needed replacement. The process was simple and timely. Within 2-3 weeks I had my new replacement machine.
Your customer service was excellent in taking care of our problem. Answered all questions we had and took care of the problem. We received our replacement so quickly we were impressed. We have used several of her products in the last 4 years and we are happy. Thank you for taking care of business.